FTC is constantly seeking ways to make its customer experience even better!
With that goal in mind, the company recently introduced a new app called MyFTC. Available for download in the Apple App Store and the Google Play Store, it offers users a range of benefits and features, including:
- Enhanced customer support via chat, FAQs and troubleshooting guides
- Mobile payment options for seamless bill payment and other account transactions
- Self-help options that ease a range of customer service queries
- Select paperless billing
- Payment history and bill statements for up to twelve months
- Easy access to report a service issue
These features put the processes most used by customers available at the touch of a button. The MyFTC app provides access to these features allowing customers to perform tasks quickly and easily without needing access to a computer or contacting customer service.
Anytime, anywhere.
Think about the reasons customers reach out to communications providers? Most of these are available through MyFTC.
Got an issue with a service and want to try a quick solution? √
Check to see if wireless phone is eligible for an upgrade? √√
The customer wants to simply make a payment? √√√
Or they want to review payments or bill history? You guessed it.
From the home screen on MyFTC, customers can see their existing services to include the speed of the current internet plan, view special offers, access the support center or request a repair.
It was designed with the customers and what is most important to them in mind.
So, if you haven’t downloaded it, go to Apple App Store or Google Play Store and √ it off your list.
You’ll be glad you did!
