Accessibility
Access to Technical Support, Customer Service and Billing Services
Technical Support/Repair is available 24 hours a day, 7 days a week — simply dial 611 from your FTC landline phone or call 888-218-5050.
Customer Service is available Monday through Friday from 8 a.m. to 6 p.m. by dialing 888-218-5050, emailing contact@ftc.net, texting 843-FTC-TEXT (843-382-8398) or via live chat on ftc.net.
FTC offers several easy options for paying your bill: Pay IVR is an automated telephone system that allows you to pay 24 hours a day, seven days a week. You can also access your account online at ftc.net; set up an automatic draft from your checking account; pay in person during business hours; or use our overnight depositories.
Alert Line
Alert Line allows you to choose one telephone number you wish to reach simply by picking up your telephone receiver. An emergency, family or business number — local or long distance — will be programmed by FTC (long distance numbers will be billed long distance rates). If you do not dial within 10 seconds of lifting your phone receiver, the number you chose will be automatically and accurately dialed for you.
Call Waiting & Call Waiting ID
This feature lets you know with a short beep that another caller is trying to reach you while you are making a phone call, which helps save you time. Note that emergency calls can always get through with this feature. Call Waiting ID is used in conjunction with Call Waiting, and lets you see the Call Waiting party’s phone number while you are on an existing call.
Closed Captioning
FTC supports Closed Captioning on all video programming, including watchTVeverywhere streaming services.
Corporate Website
The FTC corporate website is compatible with browser magnification and the zoom functionality common to most internet browsers.
Directory Assistance
You may be eligible for our free directory assistance service by simply providing FTC with a verification form. Speak with one of our Customer Service Representatives for additional details.
Emergency Broadband Benefit Program
FTC has announced it will be participating in the Emergency Broadband Benefit Program (EBB), a federal government program aimed at helping households struggling to pay for internet service during the coronavirus pandemic. The EBB program will provide a temporary discount of up to $50 on internet bills for households that meet income eligibility requirements. The program will operate until the funding runs out or until six months after the federal “Emergency Period” as defined by Congress, whichever comes first. Learn more about the program here.
FTC Videos
Connect, play and learn from our library of videos — it’s a great way to get an inside look at FTC and beyond.
Local Store Accessibility
Service Dogs are welcome at all FTC store locations and all store locations are wheelchair accessible. If you are paying over the phone or in person, Customer Service Representatives can read your bill to you upon request.
My Account Online Billing
My Account — which can be easily accessed on the FTC website — offers you the ability to view and pay your bills online, add features to your landline phone, check ftc.net mail, manage and check voicemail, and report a repair issue.
Product Guides & Support Documents
FTC provides access to downloadable product brochures to better assist you with understanding and correctly using all of your FTC products and services
Relay South Carolina
Relay South Carolina (RSC) is a free service for all South Carolina residents, which connects individuals who are deaf, deafblind, hard of hearing, or have a speech disability with users of standard telephones. Whether calling on a standard telephone or a text telephone (a special phone with a typewriter-style keyboard), relay makes communication simple 24 hours a day, 365 days a year. For more information on Relay South Carolina, click here.
Safe Access to Your Device Assistance
FTC has processes and guidelines in place to assist survivors of domestic violence or abuse to remain connected. We are standing by to help you keep your FTC Wireless service during this challenging time. Please contact FTC Customer Service at 888-218-5050 (or dial 611 from an FTC Wireless phone) or visit an FTC Store location for assistance.
FTC Customer Service Representatives are prepared to work with you in a confidential and secure manner. For assistance you will need to provide the following documentation: A court order is required for us to transfer the billing authority and rights to the customer telephone number or remove/release the survivor from a shared wireless plan without having to obtain consent from the account holder (abuser). Click here for more information.
South Carolina Equipment Distribution Program (SCEDP)
The South Carolina Equipment Distribution Program (SCEDP), which is administered by the Office of Regulatory Staff, distributes free telephone equipment to South Carolina residents who are deaf, hard of hearing, deaf-blind, blind/low vision with hearing loss, or speech impaired and having difficulty using a standard telephone. For more information on SCEDP, click here or call 1-877-225-8337 (voice) or 1-877-889-8337 (TTY). You can also reach them via email at AmplifyLife@ors.sc.gov.
South Carolina Lifeline
If you are a low-income consumer and need help paying for your voice, broadband or wireless service, you may be eligible to participate in the Lifeline program.
Lifeline is a non-transferable, federal benefit that makes monthly voice, broadband or wireless service more affordable. The program is limited to one discount per household. Eligible households may apply the monthly Lifeline discount to either landline voice, landline broadband or wireless voice service. Lifeline customers also have the option to apply the discount to a service bundle, such as home voice and home internet. The Lifeline voice service also includes toll blocking to qualifying customers without charge. For each month that the customer qualifies, the discount provided under the company’s Lifeline service for landline voice service is $10.00 per month, the discount for landline broadband service is $9.25 per month, and the discount for wireless voice is $5.25 per month.
You may qualify to receive Lifeline if your household income is at or below 135% of the Federal Poverty Guidelines or if you, or a dependent, receive any of the following benefits:
- Medicaid
- Supplemental Nutrition Assistance Program (SNAP)
- Supplemental Security Income
- Federal Public Housing Assistance (Section 8)
- Veterans and Survivors Pension Benefit
Lifeline assistance is limited to one per household and available on one service only per household, whether that is landline voice, landline broadband or wireless voice.
For more information click here.
Speed Dialing
Your phone can remember and dial frequently called numbers and emergency numbers quickly and accurately. FTC offers two Speed Calling options: Speed Calling 8 allows you to press one button to reach 8 of your frequently called numbers, while Speed Calling 30 allows you to press two buttons to reach 30 different phone numbers.
Telecommunications Relay Service (TRS)
The Telecommunications Relay Service is a means for the hearing- and speech-impaired citizens of South Carolina to conveniently place and receive telephone calls. No charges apply to local calls. Local telephone companies collect a monthly charge per phone line from every customer to fund the service. All voice subscribers of FTC can dial 711 to access TRS.
Teletypewriter (TTY) Dialing
A person with a hearing or speech disability can use the telephone system via a Teletypewriter (TTY) or other device to call people with or without such disabilities. FTC voice service is also compatible with TTY equipment.
Video Descriptions
FTC features audio-narrated descriptions on popular channels, such as ABC, NBC, CBS, Fox, USA, Disney Channel, TNT, Nickelodeon and TBS and more. For more info on the Audio Accessible Guide, contact 843-365-2154.
Wireless Services – Hearing Aid Capability
As wireless carriers move from analog to digital services, accessibility for the deaf and hard of hearing is a concern. Digital technology means more features and improved efficiency—but some digital phones can cause interference for hearing aid users.
To make sure deaf and hearing-impaired customers can use digital wireless devices, the Federal Communications Commission (FCC) updated the Hearing Aid Compatibility Act of 1988 (“HAC Act”), passing regulations to increase the number of hearing aid-compatible wireless devices. Click here for a list of devices that perform well with hearing aids. Click here for additional help finding a device with accessibility features that meet your needs. Last updated 7/31/2024.
