Managed Service Provider (MSP)

The first element in FTC’s core MSP portfolio, the managed firewall falls into the Security-as-a-Service (SECaaS) category. It is the first line of defense for all FTC MSP accounts and is a necessity for any business that uses high-speed internet access. The product’s main purpose is to protect against frontal assaults from the internet, utilizing a Next-Generation Firewall Appliance featuring Reassembly-Free Deep Packet Inspection (RFDPI).

A cornerstone for maintaining and enhancing IT infrastructure and the second line of defense in FTC’s core MSP portfolio, RMM plays a critical role in IT management by automating various tasks and providing best-in-class remote access and real-time monitoring and alerting. It gives FTC the ability to:

• Monitor system health and performance in real time
• Install and update software
• Troubleshoot and resolve issues remotely

Another item in the Security-as-a-Service category, MDR (also known as next-generation antivirus) is the final core element in FTC’s MSP portfolio. It provides ongoing cybersecurity with live monitoring from our Security Operations Center (SOC), as well as threat detection and response. Our MDR solution extends protection across all your digital assets—computers, cloud, and network—ensuring comprehensive visibility and instant automated responses to threats. With our 24/7 SOC support, you’re also safeguarded by a team of experts who will assist with resolving issues swiftly, often within minutes, providing peace of mind around the clock.

MFA protects applications by using a second source of validation, like a phone or token, to verify user identity before granting access. FTC’s MFA is engineered to provide a simple, streamlined login experience for every user and application — and as a cloud-based solution, it integrates easily with your existing technology.

As part of FTC’s enhanced effort to ensure all systems are secure, we add a zero trust approach with application whitelisting and ringfencing to the security stack. As attackers become more sophisticated, so do the complexities of stopping software-based threats. This framework, which does not trust any entity inside or outside the IT environment at any time, provides the controls needed to secure, manage and monitor every device, user, app and network used to access business data.

Different-sized organizations cope with security differently. No matter the size, a company’s security is only as strong as its weakest link, and the human element is often the most vulnerable and yet the strongest asset in a company’s security system. The key is to ensure that employees are properly trained and aware of the importance of security.

FTC Managed Service Provider’s security awareness training and our IT security professionals take on the burden of creating and running an organization’s security program, testing, and reporting. FTC’s comprehensive approach is designed to help users and employees thoroughly understand the roles they play in helping combat information security breaches. The cybersecurity awareness training plays a critical role in minimizing the serious threats posed to end users by phishing attacks and social engineering.

No matter the threat, FTC’s fully immutable managed backup and disaster recovery solution keeps operations running smoothly. With our answer to the challenges of ransomware, natural disasters, hardware failure and data corruption, organizations get a fully managed service with on-premise and cloud storage so secure nobody can delete it — not even us!